TERMS & CONDITIONS
If you visit or shop at www.surabhiarya.com, you accept these conditions so request you to please read them carefully. In addition, when you use any current or future www.surabhiarya.com services or visit or purchase from any business affiliated with www.surabhiarya.com, whether or not included in the www.surabhiarya.com website, you will also be subject to the guidelines and conditions applicable to such service or business.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of www.surabhiarya.com or its content suppliers. The compilation of all content on this site is the exclusive property of www.surabhiarya.com. All software used on this Site is the property of www.surabhiarya.com or its software suppliers.
Use of www.surabhiarya.com and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights, including www.surabhiarya.com's Software and all HTML and other code contained in this Site. Any violation of our trademarks will be liable for legal action.
When you use our site or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically. We will communicate with you by email or by an electronic record on our Site which will be deemed adequate service of notice/electronic record.
ORDERS AND CANCELLATIONS
We reserve a right to accept or reject orders placed through our Site. We have tried our utmost best to provide the best quality products to you. In case of requests for order cancellations, as part of our policy, the orders once placed will not be cancelled/exchanged and no refund will be paid on these orders as these orders are specially made for you.
The fit of our products may vary on the cut, fabric and style of each product. Some products are designed to have a loose, relaxed fit while others are more fitted. Please refer to our sizing chart to select the best size that suits you.
While we have made every effort to display as accurately as possible the colors of the products that appear on the site, we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as computer monitors and screens of electronic devices vary. Further, colors might vary in pictures than actual product.
Product will be delivered in the time mentioned on the outfit page(min. 7days- max. 35 days). Covid delays can also effect delivery times. For urgent deliveries/queries, please contact us on +91 88105 24305. We are open Monday to Saturday; 11:30-7pm only.
Please note that deliveries can be affected in case we do not receive any of the below information on time:
- Complete payment is not received
- Incorrect/inaccurate address details
- No response from the customer
Please note that we try our best in ensuring that the product reaches you within time. In order to fasten our process, we have tied up with several third party vendors for quicker deliveries. However, in case of delay from a third party, we do not take any responsibility.
Label Surabhi Arya can exchange sizes of the same product but it will be subject to availability and in custom made orders there is no exchange, return or refund possible.
For exchange the garment must be unused, unworn, unwashed, free of damage, stains and fragrances. The tag on the product should be intact.
The customer will have to self ship the received products to us and once it qualifies our quality check, we shall dispatch the replacement order.
The customer must notify us within 7 days of receipt of the outfit via
email (firstname.lastname@example.org) or WhatsApp (+91 88105 24305) of your intent to exchange.
An outfit is eligible for exchange/alteration only once. But the alterations will be done only if its a customised order and the size or fit is wrong on the customer according to the given measurements.
The delivery charges for size exchange/alterations will be there, and will be shared with the client at the time of exchange according to the alterations or delivery.
Custom-made orders cannot be exchanged, they can only be altered.
Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects, for which you need to share videos and photos while unpacking the garment within 24 hours.
We ship worldwide. The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.
In case of any alterations in the garments shipped internationally, return shipping should be borne by the customer since we request for at least one trial to fit the garment best to your size.
Surabhi Arya can offer some of its products on promotional prices. However, we note that the sale outfits cannot be exchanged/returned strictly. Advance received for a sale outfit cannot be reimbursed/refunded under any circumstances. Alteration/resizing of sale outfits will not be done for any outfits offered on sale.
Surabhi Arya uses third party logistics and dispatches for all its courier services. Surabhi Arya is not responsible for the timely delivery of the products in case of any delay from the logistics team.
For all delivery within India, Surabhi Arya bears the costs of shipping services. However, international shipping charges are requested to be paid by the client.
Surabhi Arya will dispatch the outfits as promised to the client upon receipt of full payment. However, if the outfit is undelivered and returned back to us or has not been picked by the client, Surabhi Arya will re-connect with the client to re-attempt the delivery once. In case of no communication/response from client over a month period, Surabhi Arya will forfeit the amount paid on the outfit and the outfit will be discarded.